Fair Gaming
Fair Gaming Commitment
Heybet is dedicated to fair, transparent, and responsible gaming. The platform implements governance, technical controls, and protections designed to uphold the integrity of play and the protection of players' interests.
Fairness and Randomness
Heybet employs a Random Number Generator (RNG) whose outputs are evaluated by an independent testing facility. The RNG is audited to verify unpredictability and absence of bias in game outcomes. Payout distributions are monitored on a monthly basis to ensure alignment with wagering activity and game design expectations.
Auditability and Transparency
Heybet maintains a complete, auditable log of all transactions and game events. Records are retained for the period required by applicable law and are available to authorized parties or regulators upon written request. Regular independent audits assess RNG performance and payout distributions to ensure ongoing fairness.
Security and Privacy
Heybet applies industry-standard security controls for information and payment processing, including encryption in transit and at rest, and secure payment processing with approved providers. A comprehensive Privacy Policy governs collection, use, retention, and sharing of personal data. Heybet enforces access controls, data minimization, and prompt response to data subject requests where applicable.
Responsible Gaming and Player Protection
- Minimum age for participation is 18 years.
- Self-exclusion options and time or spend limits are available.
- Reality checks are provided to help players manage time spent on the platform.
- Support resources are available for players seeking assistance with problem gambling concerns.
Account Verification, Identity and Integrity
Identity verification is conducted in accordance with applicable legal and licensing obligations before enabling financial transactions. Documentation to verify identity and age may be requested. Communications regarding verification will be conducted through official channels; Heybet will not solicit private credentials through unofficial means.
Deposits and Withdrawals
Deposits are accepted via approved payment methods after standard verification steps. All deposit and withdrawal requests are processed through secure channels. Withdrawals are subject to verification and may require source-of-funds validation. Typical processing times range from 24 to 72 hours after approval, varying with method, risk checks, and regulatory constraints. Large or suspicious transactions may trigger additional verification.
Promotions and Fairness
Promotional offers are governed by written terms and rules. Wagering requirements, eligibility criteria, and time limits apply. Heybet reserves the right to modify or terminate promotions in accordance with applicable law and policy, with notice provided to players as required by the Terms and Promotion Rules.
Dispute Resolution and Regulatory Compliance
In the event of a dispute, players may initiate the internal complaint process. If unresolved, disputes may be escalated to an independent dispute resolution body or the appropriate regulatory authority in accordance with governing law and licensing terms.
Terms, Rules and Compliance
Use of Heybet is subject to the Terms and Conditions, including rules governing account access, gameplay, payments, privacy, and dispute handling. By creating an account, the user acknowledges and agrees to comply with these Terms and with applicable law.
Support and Contact
Heybet provides multilingual support during business hours. Players may contact the compliance and support team through official channels for policy questions, reporting concerns, or assistance with account, payments, or fairness inquiries.