Privacy Policy

Introduction

Heybet is committed to safeguarding your personal information. This Privacy Policy explains what data we collect, how we use it, the circumstances under which we share it, and the controls you have to manage your information when you access or use our services, including the website and mobile apps.

Data Controller and Contact

Heybet acts as the data controller for the personal data processed through the Services. You may contact our privacy team using the channels available within the Service or by writing to the designated privacy contact provided on the Website. Include your name, account identifier, and a concise description of your request. We aim to respond within thirty (30) days unless a longer period is required by law or a regulatory process.

What Personal Information We Collect

• Identity data: name, date of birth, government-issued identification where verification is required.
• Contact information: email address, postal address, telephone number.
• Account data: username, language, preferred currency, verification status, and security settings.
• Financial data: payment method details and transaction identifiers. Full card numbers are handled by payment processors and are not stored by Heybet on our systems.
• Transaction and activity data: bets placed, deposits, withdrawals, payout status, timestamps, and device information related to transactions.
• Usage data: IP address, browser type, device type, operating system, pages visited, session duration, and referral sources.
• Marketing preferences: consent status for promotional communications and channel preferences.
• Support communications: chat logs, email correspondence, and notes from customer service interactions.
• Know Your Customer (KYC) and anti-money laundering (AML) data: identity verification documents, proof of address, and screening results.

How We Collect Personal Information

• Direct collection: information you provide when creating an account, depositing funds, placing bets, or contacting support.
• Automated collection: cookies, device identifiers, and analytics tools that help us operate, secure, and improve the Services.
• From third parties: identity verification partners, payment processors, and other service providers who assist in delivering the Services and ensuring compliance.

How We Use Personal Information

• To provide, operate, and maintain the Services, including processing bets and payments and managing your account.
• To verify your identity and monitor for fraud, money laundering, cheating, or other unlawful activity in accordance with applicable laws and our terms.
• To communicate with you about the Services, respond to inquiries, and deliver notifications related to your account and transactions.
• To personalize your experience, perform analytics, and improve security, quality, and reliability of the Services.
• To comply with legal obligations and resolve disputes, including recordkeeping for regulatory purposes.

Legal Bases for Processing

• Performance of a contract: processing necessary to provide the Services you request (account creation, transactions, wagering, and payments).
• Legitimate interests: security, fraud prevention, risk management, and service enhancement.
• Consent: where required for marketing communications or cookies that are not strictly necessary.
• Legal compliance: processing to meet regulatory requirements, financial reporting, and investigations.

Sharing and Disclosure

• Service providers: Heybet may share data with processors and partners who perform tasks on our behalf (payment processing, hosting, analytics, customer support).
• Regulators and law enforcement: disclosure as required by applicable law or in response to valid requests to protect users and prevent illegal activity.
• Fraud and safety: data may be shared with other platforms or authorities where we reasonably believe it is necessary to detect, investigate, or prevent fraudulent activities or threats to safety.
• Aggregated or de-identified data: used for analytics, research, and to improve our services.

International Transfers

Personal information may be transferred to countries outside your jurisdiction. We implement safeguards appropriate to the transfer, including contractual safeguards and security measures designed to protect data in transit and at rest, and we assess the level of protection offered by receiving jurisdictions in accordance with applicable data protection laws.

Data Retention

We retain Personal Information for as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, and enforce our agreements. In general, Personal Information is retained for up to eight (8) years after the end of the relationship or account closure, unless a longer period is required by law or for fraud prevention, tax, or regulatory purposes.

Your Rights

• Access: request a copy of your Personal Information held by Heybet.
• Rectification: correct or update inaccurate or incomplete data.
• Deletion: request deletion of Personal Information, subject to legal or contractual retention requirements.
• Restriction: request limitation on processing in certain circumstances.
• Portability: obtain data in a structured, commonly used format suitable for transfer to another controller.
• Object: object to processing based on legitimate interests or for direct marketing, where applicable.
• Withdrawal of consent: withdraw consent where processing is based on consent.

Cookies and Tracking Technologies

We use cookies, local storage and similar technologies to operate, analyze, and improve the Services, as well as to tailor content and offers. We categorize cookies as strictly necessary, performance/analytics, and targeting. You may manage cookies through your browser settings; opting out of marketing cookies may affect certain features but not essential functionality. We also specify how to manage Flash cookies where applicable.

Security

Heybet implements industry-standard security measures proportionate to risk, including data encryption in transit (TLS), encryption at rest where feasible, access controls, monitoring, and incident response. We require our service providers to maintain equivalent safeguards and to report security incidents promptly.

AML, KYC and Fraud Prevention

To comply with regulatory expectations and to protect the integrity of the Service, Heybet conducts Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. We may request government-issued identification and proof of address. We monitor transactions for unusual patterns and may restrict, suspend, or terminate accounts where necessary. Data involved in verification activities may be shared with authorities in accordance with applicable law and for the purposes of preventing financial crime. Verification data is retained in line with the retention policy.

Minors

Access to the Services is strictly limited to individuals who meet the minimum age requirement of eighteen (18) years or the legal age in their jurisdiction. We undertake procedures to detect and prevent underage access and to purge any information provided by minors if encountered in error.

Your Choices and Opting Out

You may opt out of non-essential processing, including certain marketing communications, by adjusting your account preferences or using the opt-out mechanisms provided in communications. You may also request to restrict processing or delete data, subject to legal and contractual constraints.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on the Website with an updated effective date. If the changes are material, we may provide additional notice as required by law. Your continued use of the Services after the changes take effect constitutes acceptance of the updated policy.

Governing Law and Dispute Resolution

This Privacy Policy is governed by applicable data protection laws. Complaints or concerns about our processing of your Personal Information may be raised with the appropriate data protection authority in your jurisdiction or pursued through other remedies provided by law.

Contact Information

For questions about this Privacy Policy or to exercise your rights, contact Heybet through the in-app support channels or via the designated privacy contact: [email protected]